Refund Policy

This Refund Policy outlines the terms and conditions under which refunds may be processed for services purchased through Enhance and Excel OD Advisors LLP ("we," "us," or "our") via our platform at https://www.enhanceandexcel.com/. By purchasing our services, you agree to this policy.

1. Right to Cancel

1.1 Subject to the terms below, if we have confirmed your purchase of services, you may cancel your purchase within 10 working days from the day after we receive your payment (“cooling-off period”) and request a refund.

1.2 To exercise your right of cancellation and refund during this cooling-off period, you must send a written notice to support@enhanceandexcel.com.

1.3

Refund for cancellation will not be provided under the following circumstances:

• If you have accessed, downloaded, or used all or any part of the purchased online course.
• If the purchase relates to a partial segment of a course, as only full courses are eligible for cancellation.
• If you purchased courses on promotional or discounted rates, unless otherwise specified.
• For custom packages or tailored services once the service has been initiated.

1.4 For bundled purchases involving multiple courses, you may cancel and request a refund for one or more entire courses, subject to clause 1.3 above.

2. Exceptions to Cancellation

2.1 Beyond the cooling-off period, no refund will be provided unless expressly approved at our sole discretion.

2.2 Refund requests will be reviewed on a case-by-case basis, and our decision will be final.

3. Refund Process and Deductions

3.1 Upon approval of a refund request, we will refund the paid amount, less the following deductions:

• Non-refundable Taxes: Any tax amount collected at the time of purchase will not be refunded.
• Processing Fees: Payment processing fees (e.g., payment gateway charges, credit/debit card transaction fees) are non-refundable.

3.2 Refunds will be processed within 7–10 business days of approval.

4. Contact Information

For refund requests or any queries, please email us at support@enhanceandexcel.com. Ensure your request includes the following:

• Your full name and contact details
• Transaction ID or purchase details
• Reason for requesting a refund

5. Governing Law and Disputes

5.1 This Refund Policy is governed by the laws of India.

5.2 In the event of disputes arising out of or related to this policy:

• Parties shall first attempt to resolve disputes amicably.
• If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Mumbai.

6. Force Majeure

We are not liable for delays or failure to process refunds due to events beyond our reasonable control, including natural disasters, internet outages, or government actions.

7. Changes to this Policy

We reserve the right to update this Refund Policy at any time. Changes will be communicated via the website, with the "Effective Date" updated accordingly.

8. Contact Information

If you have questions or need assistance regarding this policy, please contact us at:

• Email: info@enhanceandexcel.com
• Phone: +91 8329582137